OUR POLICIES

Thank you for deciding to try out A to Therapeutic Massage & Health Spa. We look forward to seeing you for your first appointment!

Although we send automatic appointment reminders by text and email before each appointment, it is your responsibility to keep track of your appointments.

SERVICE BY APPOINTMENT ONLY

You will be charged in office at the time of your service (if applicable), Credit Card information entered online is for booking your appointment. You will NOT be charged at the time of booking, credit card info in to hold your appointment only.
If you are booking a massage using a Gift Card please include the code of gift card in the intake form, if using a print out, please let me know in the intake form! Select equal value to your Gift card or upgrade and add more time services. You may also use less than the value of your gift card and apply the remaining balance as credit toward your next massage. Can Not Be redeemed for cash No Refunds All Gift Cards.

NEW SAFETY MEASURES AND PROCEDURES COVID-19

  • Enhanced cleaning procedures including 15 minutes between each appointment to deep clean suites and common areas.

  • All disinfectants used in the SPA are verified to ensure they meet the EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID-19.

  • Staggered appointments to minimize social contact.

  • Employee temperature screenings at the start of their shift to guarantee a temperature of 100.4 or lower (in accordance with CDC recommendations) to ensure our team is well and ready for your service.

  • All staff members will wear a mask when in the lobby, during any interaction with a client. 

  • Increased education for our team focused on sanitation and hygiene standards for smart, safe practices.

WHAT TO EXPECT ON YOUR NEXT VISIT:

  • Temperature check via a touch less thermometer prior to your service (Clients with a temperature of 100.4 or higher must reschedule their appointment with no late cancel fee or penalty).

  • Affirmation that you aren't sick or haven't been around anyone that has been sick.

  • Wear a face mask (strongly encouraged for all clients for extra precaution and may be required based on state specific orders).

To enjoy your experience to the fullest, we ask the clients be aware of the following standards and requests to help us ensure your safety and comfort as well as that of other clients and Spa employees.

BEFORE YOUR SESSION:

  • All Clients must answer the following health screening questions at time of booking* (INTAKE FORM).

  • Once you are parked, please text us “I have arrived” at 201-814-317. You will immediately get a text back saying we are looking forward to seeing you.

  • Clients may enter the Spa at least 5 minutes prior to their scheduled appointment time to complete their temperature check and health screening questionnaire. 

  • Clients are required to have their temperature taken via a touch less thermometer prior to their session. Clients with a temperature of 100.4 or higher must reschedule their appointment with no late cancel fee or penalty. 

  • The entire room is disinfected, including table, bolster, face cradle, door handles, drawer handles, cabinets stools, and light switch.

  • Room will be prepared with fresh sheets and face cradle cover.

  • Massage therapists will wash their hands before going to the lobby to greet their client.

DURING YOUR SESSION:

  • Massage therapists will wear a face mask. Face masks are strongly encouraged for all clients.

  • For extra sanitation precautions, all blankets have been removed from treatment rooms until further notice and have been replaced with two sheets for warmth and to protect modesty. 

AFTER EACH SESSION:

  • 15 minute turnover period between each session to perform the necessary sanitation protocols and complete the procedures detailed above.

  • Clients can pay with any credit cards and gift certificates they have on file like usual. To update your payment on file, please let us know.

  • Cash payments are allowed. If you would like to pay for your appointment or tip your massage therapist with cash, you can do this at the front desk.

CANCELLATION POLICY

We understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
12-hour notice is required to cancel an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give a 12-hour notice, you may be charged up to 50% of the service ordered, and may be subject prepayment in future appointments. Gift card and prepaid appointments will be voided as used without a 12-hour notice.

LATE ARRIVALS

If you’re running more than 10 minutes late, please make contact with us. * You will be considered a "no show" if there has been no communication from you after 15 minutes of your scheduled appointment time*
If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Depending upon how late you arrive, we will then determine if there is enough time remaining to start a session. Regardless of the length of the treatment given, you will be responsible to pay for the “full” session. Out of respect and consideration to myself and other customers, please plan accordingly and be on time. This applies to Gift card and prepaid appointments.

NO-SHOWS

Anyone who misses their appointment for whatever reason without any notice will be considered a “no-show.” No shows will be billed for 50% of their service, and will not be able to schedule future services without prior payment. Gift card and prepaid appointments will be voided as used for a no show.

CLIENT CONFIDENTIALITY

Client information and email lists are confidential, and we do not share our lists with outside companies. All therapists at Therapeutic Massage & Health Spa respect client confidentiality outside the bodywork session.

SCOPE OF PRACTICE

Therapeutic Massage & Health Spa practitioners are licensed professional.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Onsite massage therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The onsite massage therapist is required to refer you for diagnosis and to follow the recommendations of your physician.

 

RESPECT FOR CLIENT NEEDS & BOUNDARIES

Therapeutic Massage & Health Spa onsite massage therapists are happy to adjust pressure, musical volume, work longer on an area or move on if you request it.

The client may choose to refuse any onsite massage methods, stop massage at any time, and is free to leave.

 

PROFESSIONAL BOUNDARIES

Requests for sexual activity of any kind – onsite or virtual – will not be tolerated, will be viewed as solicitation, and reported to the proper authorities. The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. 

Sexual interaction or discussion of any kind between the client and the practitioner is NEVER appropriate.

 

CONFIDENTIALITY & CONVERSATION

The discussion between the practitioner and the client is confidential. The client may or may not choose to talk during the session.

We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

 

EXISTING & NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the practitioner informed of any medical treatment currently being taken and to provide written permission from the physician, chiropractor, physical therapist, etc., that the onsite massage may be continued.

The client must also keep the onsite massage therapist informed of any changes in health conditions.

Thank you, please call or text if you have any further questions & we look forward to seeing you!

 
FAQs
FREQUENTLY ASKED QUESTIONS
DO YOU ACCEPT INSURANCE?
No, but we can talk to your insurance company to see if they can reimburse you for the cost of the service.
HOW MANY TREATMENTS WILL I NEED?
That’s a personal question that depends on what your goal is. For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massages for injury relief or relieving chronic tightness that is interfering with your daily life. Many people incorporate massage therapy at least twice a month for optimal therapeutic relief.
HOW LONG IT WILL TAKE UNTIL I FEEL BETTER?
It depends on your lifestyle and body. For example, Do you exercise? Do you eat healthy?, Do you stretch? However, we have seen changes from 6 to 10 sessions.
WILL I BE COVERED DURING THE SESSION?
You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.
CAN I TALK DURING TREATMENTS?
Sure, if you’d like to talk go right ahead. The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. Many therapists discourage talking in hopes that you will relax, let your mind float free and enter a state of massage bliss. In many instances, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation. Most importantly, there are times when you need to speak up. If the therapist is doing anything to make you uncomfortable, you should let her/him know immediately. Also, let him/her know if you get too warm or too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). If something is not working for you, speak up! It’s OK!
IF I HAVE SYMPTOMS AFTER THE MASSAGE SHOULD I PANIC?
No, most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase of energy, heightened awareness and increased productivity which can last for days.
If you received a deep massage, you may be slightly sore the next day – much like a good workout at the gym.
After your session you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body’s tissues hydrated and healthy.
WHAT ARE THE BENEFITS OF THERAPEUTIC MASSAGE?
Therapeutic Massage bodywork enhances a deeper connection to the healing pathways inherent in the body’s tissues and organs in order to enhance wellness throughout. Therapeutic Massage reduces anxiety by decreasing the cortisol stress hormone. It boosts the immune system by facilitating increased blood and lymph circulation, thus aiding in the elimination of metabolic wastes, reducing inflammation, and supporting the body’s healing and recovery.
HOW MUCH SHOULD I TIP?
Tipping is encouraged to let your therapist know how much you appreciate the session. We recommend 20%.

MASSAGE CONTRAINDICATIONS

What are contraindications to massage?

Any health concerns which may worsen with massage therapy.

When you have any of these conditions, the therapist should not provide massagetherapy: 
* Fever 
* Contagious or infectious diseases 
* Under the influence of drugs or alcohol 
* Recent operations 
* Neuritis 
* Skin diseases 

The therapist can massage but not over any areas affected by: 
* Varicose veins 
* Undiagnosed lumps or bumps
* Bruising 
* Cuts 
* Abrasions 
* Sunburn
* Inflammation 

If you suffer from any of the following conditions, massage can only take place once it has been approved by a Physician. 
* Cardio-vascular conditions (thrombosis, phlebitis, heart conditions) 
* Edema 
* Psoriasis or eczema 
* High blood pressure 
* Osteoporosis 
* Cancer 
* Nervous or psychotic conditions 
* Heart problems, angina, those with pacemakers 
* Epilepsy 
* Diabetes 
* Bell’s palsy, trapped or pinched nerves 
* Gynecological infections 

Contraindications to Hot Stone Massage

Hot stone massage is not suitable for everyone. Please review the list of contraindications below. If any of these conditions apply to you, then you should not receive hot stone massage.
*Blood clots / prone to blood clots 
*Bruise easily 
*Cancer, chemotherapy or radiations treatments 
*Depressed immune system (lupus, HIV/AIDS, cancer, Epstein Barr, mononucleosis, etc.) 
*Diabetes 
*Fever 
*Heart problems 
*Heat Sensitivity 
*High Blood Pressure 
*Inflamed Skin Conditions 
*Nerve Trauma 
*Neuropathy 
*Open wounds or sores 
*Peripheral vascular disorder 
*Pregnancy 
*Recent Surgery 
*Taking medications that have side effects to heat (Please check with your pharmacist if you are not certain.) 
*Varicose veins 

 

© 2018 by Therapeutic Massage & Health Spa

8915 Bergenwood Ave. North Bergen, NJ 07047  /  info@therapeuticmassageandhealthspa.com

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