OUR POLICIES

Thank you for deciding to try out A to Therapeutic Massage & Health Spa. We look forward to seeing you for your first appointment!

Although we send automatic appointment reminders by text and email before each appointment, it is your responsibility to keep track of your appointments.

SERVICE BY APPOINTMENT ONLY

You will be charged in office at the time of your service (if applicable), Credit Card information entered online is for booking your appointment. You will NOT be charged at the time of booking, credit card info in to hold your appointment only.
If you are booking a massage using a Gift Card please include the code of gift card in the intake form, if using a print out, please let me know in the intake form! Select equal value to your Gift card or upgrade and add more time services. You may also use less than the value of your gift card and apply the remaining balance as credit toward your next massage. Can Not Be redeemed for cash No Refunds All Gift Cards.

CANCELLATION POLICY

We understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
12-hour notice is required to cancel an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give a 12-hour notice, you may be charged up to 50% of the service ordered, and may be subject prepayment in future appointments. Gift card and prepaid appointments will be voided as used without a 12-hour notice.

LATE ARRIVALS

If you’re running more than 10 minutes late, please make contact with us. * You will be considered a "no show" if there has been no communication from you after 15 minutes of your scheduled appointment time*
If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Depending upon how late you arrive, we will then determine if there is enough time remaining to start a session. Regardless of the length of the treatment given, you will be responsible to pay for the “full” session. Out of respect and consideration to myself and other customers, please plan accordingly and be on time. This applies to Gift card and prepaid appointments.

NO-SHOWS

Anyone who misses their appointment for whatever reason without any notice will be considered a “no-show.” No shows will be billed for 50% of their service, and will not be able to schedule future services without prior payment. Gift card and prepaid appointments will be voided as used for a no show.

CLIENT CONFIDENTIALITY

Client information and email lists are confidential, and we do not share our lists with outside companies. All therapists at Therapeutic Massage & Health Spa respect client confidentiality outside the bodywork session.

Thank you, please call or text if you have any further questions & we look forward to seeing you!

 
 
FAQs
FREQUENTLY ASKED QUESTIONS
DO YOU ACCEPT INSURANCE?
No, but we can talk to your insurance company to see if they can reimburse you for the cost of the service.
HOW MANY TREATMENTS WILL I NEED?
That’s a personal question that depends on what your goal is. For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massages for injury relief or relieving chronic tightness that is interfering with your daily life. Many people incorporate massage therapy at least twice a month for optimal therapeutic relief.
HOW LONG IT WILL TAKE UNTIL I FEEL BETTER?
It depends on your lifestyle and body. For example, Do you exercise? Do you eat healthy?, Do you stretch? However, we have seen changes from 6 to 10 sessions.
WILL I BE COVERED DURING THE SESSION?
You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.
CAN I TALK DURING TREATMENTS?
Sure, if you’d like to talk go right ahead. The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. Many therapists discourage talking in hopes that you will relax, let your mind float free and enter a state of massage bliss. In many instances, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation. Most importantly, there are times when you need to speak up. If the therapist is doing anything to make you uncomfortable, you should let her/him know immediately. Also, let him/her know if you get too warm or too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). If something is not working for you, speak up! It’s OK!
IF I HAVE SYMPTOMS AFTER THE MASSAGE SHOULD I PANIC?
No, most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase of energy, heightened awareness and increased productivity which can last for days.
If you received a deep massage, you may be slightly sore the next day – much like a good workout at the gym.
After your session you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body’s tissues hydrated and healthy.
WHAT ARE THE BENEFITS OF THERAPEUTIC MASSAGE?
Therapeutic Massage bodywork enhances a deeper connection to the healing pathways inherent in the body’s tissues and organs in order to enhance wellness throughout. Therapeutic Massage reduces anxiety by decreasing the cortisol stress hormone. It boosts the immune system by facilitating increased blood and lymph circulation, thus aiding in the elimination of metabolic wastes, reducing inflammation, and supporting the body’s healing and recovery.
HOW MUCH SHOULD I TIP?
Tipping is encouraged to let your therapist know how much you appreciate the session. We recommend 20%.

MASSAGE CONTRAINDICATIONS

What are contraindications to massage?

Any health concerns which may worsen with massage therapy.

When you have any of these conditions, the therapist should not provide massagetherapy: 
* Fever 
* Contagious or infectious diseases 
* Under the influence of drugs or alcohol 
* Recent operations 
* Neuritis 
* Skin diseases 

The therapist can massage but not over any areas affected by: 
* Varicose veins 
* Undiagnosed lumps or bumps
* Bruising 
* Cuts 
* Abrasions 
* Sunburn
* Inflammation 

If you suffer from any of the following conditions, massage can only take place once it has been approved by a Physician. 
* Cardio-vascular conditions (thrombosis, phlebitis, heart conditions) 
* Edema 
* Psoriasis or eczema 
* High blood pressure 
* Osteoporosis 
* Cancer 
* Nervous or psychotic conditions 
* Heart problems, angina, those with pacemakers 
* Epilepsy 
* Diabetes 
* Bell’s palsy, trapped or pinched nerves 
* Gynecological infections 

Contraindications to Hot Stone Massage

Hot stone massage is not suitable for everyone. Please review the list of contraindications below. If any of these conditions apply to you, then you should not receive hot stone massage.
*Blood clots / prone to blood clots 
*Bruise easily 
*Cancer, chemotherapy or radiations treatments 
*Depressed immune system (lupus, HIV/AIDS, cancer, Epstein Barr, mononucleosis, etc.) 
*Diabetes 
*Fever 
*Heart problems 
*Heat Sensitivity 
*High Blood Pressure 
*Inflamed Skin Conditions 
*Nerve Trauma 
*Neuropathy 
*Open wounds or sores 
*Peripheral vascular disorder 
*Pregnancy 
*Recent Surgery 
*Taking medications that have side effects to heat (Please check with your pharmacist if you are not certain.) 
*Varicose veins 

 

© 2018 by Therapeutic Massage & Health Spa

8915 Bergenwood Ave. North Bergen, NJ 07047  /  info@therapeuticmassageandhealthspa.com

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